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Customer Service

Business Hours / Shipping & Delivery
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact customer service at 212-390-1446 or stop by our location at: 155 East 55th Street, Suite 206. New York, NY 10022. During our business hours Monday-Friday 9am to 5 pm.
Privacy & Security
Juvenis has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.
Information collected on juveniscosmetics.com Automatic Collection of Anonymous Information: When you visit the Juvenis website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as “aol.com” or “earthlink.net”), the date and time you access the site, the pages you access while at the Juvenis website, and the internet address of the website, if any, from which you linked directly to the Juvenis site. This information is not personally identifiable.
Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to juveniscosmetics.com that identifies you individually. juveniscosmetics.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want juveniscosmetics.com to obtain any personally identifiable information about you, do not submit it. You can visit and browse the Juvenis website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. Juveniscosmetics.com may collect personally identifiable information about you from its website by methods such as the following:.
Registration Forms: If you are offered the opportunity to enter a promotion, to become a registered user of the Juvenis website, or to opt-in to receive Juvenis information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.
Transactions and Activity: If you become a registered user or if you conduct transactions through the Juvenis website, juveniscosmetics.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.
Email and Other Voluntary Communications: You may also choose to communicate with juveniscosmetics.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.
Information we use: juveniscosmetics.com may use the personally identifiable information collected through its website primarily for such purposes as:
• helping to establish and verify the identity of users; • opening, maintaining, administering and servicing users’ accounts or memberships; • processing, servicing or enforcing transactions and sending related communications;. • providing services and support to users; • improving the website, including tailoring it to users’ preferences; • providing users with product or service updates, promotional notices and offers, and other information about Juvenis and its affiliates; • responding to your questions inquiries, comments and instructions; • maintaining the security and integrity of its systems.
Juveniscosmetics.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Juveniscosmetics.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable. Disclosure of Information Juveniscosmetics.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Juvenis may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Juvenis may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as juvenis’s business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Juvenis, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred. Juvenis contracts with other service providers, to help analyze customer information. Service providers are restricted from using your information in any manner, other than helping juvenis to better provide its products and services to you. For more information including how to opt out, please call us at 212-390-1446.
Children’s Privacy: This website is directed toward and designed for use by persons aged 13 or older. Juveniscosmetics.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom juveniscosmetics.com knows to be under the age of 13. Juveniscosmetics.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Juveniscosmetics.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Juvenis otherwise has reason to believe is, under the age of 13, juveniscosmeticss.com will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from juveniscosmetics.com’s files by contacting us at 212-390-1446.
“Cookies” & Advertisers: The Juvenis website’s server, or the servers of companies that are used to operate this site, may place a “cookie” on your computer in order to allow you to use the website and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow Juveniscosmetics.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the Juvenis website. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present “personalized” advertisements or other messages that the user might find interesting. Juvenis is not responsible for any such cookies. Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
External Links: The Juvenis website may contain links to other websites, including those of advertisers or third party content providers who offer downloads on juveniscosmetics.com. Please be aware that Juvenis is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the Juvenis website may use cookies [link to ”Cookies” section]. Juvenis encourages you to read the privacy statements provided by other websites before you provide personally identifiable information to them.
Security juveniscosmetics.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from juveniscosmetics.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Juveniscosmetics.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
Choice/Opt-Out: In order to provide service to you, juveniscosmetics.com will send you communications related to your transactions, security or the administration of its website. From time to time, juveniscosmetics.com and its affiliates may also wish to send you other messages or updates about juveniscosmetics.com, its affiliates, or their promotions and other activities. If you would prefer not to receive future email communications from juveniscosmetics.com and its affiliates, an unsubscribe link is provided on every communication you receive from juveniscosmetics.com, excluding order-related communications. Or you may contact us at 212-390-1446.
Data Quality/Access: Juveniscosmetics.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please contact us at 212-390-1446.
Changes to this Privacy Policy: Juveniscosmetics.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, juveniscosmetics.com will post a notice on its homepage and a link to the new policy.
Contacting Us: If you have questions about this privacy statement, the information practices of juveniscosmetics.com or your dealings with juveniscosmetics.com, please contact Juvenis Customer Service, 155 East 55th Street, Suite 206, New York, NY 10022 or call Consumer Service at 212-390-1446.
Juveniscosmetics.com is a property of Juvenis Corporation, Copyright 20013. All rights reserved.
In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the Juvenis website, in whole or in part, is strictly prohibited.
Juvenis is happy to welcome you to its website. While juvenis has endeavored to ensure the accuracy of the information accessed via the website, Juvenis does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. Juvenis declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure.
Effective date: Jun 1, 2013.
Returns & Replacements
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase (buyer pays shipping), for a full 100% money-back guarantee. Customers who purchase products from Juvenis website may return them by mail. Please call 212-390-1446 for more details. Items purchased in a Juvenis free-standing store may be returned to any of the Juvenis free-standing stores. Juvenis products purchased in all other locations must be returned to their original point of purchase. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Juvenis’s products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you should need further information regarding the return of any Juvenis's products, please do not hesitate to contact us at 212-390-1446 or customerservice@juveniscosmetics.com, and it would be our pleasure to assist you however we could.
Ordering
We will be pleased to accept your order via our website or by phone. Please call 212-390-1446 and a Juvenis's Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin needs. Products are not intended to treat any skin conditions. Please consult your dermatologist for any skin conditions or problems.
Payment, Pricing & Promotions
Juvenis accepts most major credit cards, and paypal. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone 212-390-1446. In the event your credit card is declined, Juvenis will inform you of this event and request a new credit card number. Please provide Juvenis with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 212-390-1446 with your credit card information.If you have a promotional coupon code that can be redeemed from Juvenis, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please join the Customer Registry.
Viewing Orders
Please call us at (212) 390-1446 seven days a week, if you need assistance tracking your order. If you are a registered member, you may check on the status of an order by signing in and visiting your Order History.
Updating Account Information
If you wish to change your email address, shipping address, you may do so by signing into Your Account. If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.